Frequently Asked Questions
Everything you need to know before you shop.
Orders & Shipping
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Orders are processed within 1–3 business days, and delivery typically takes 5–12 business days after dispatch, depending on your location within Australia. See our full Shipping Information page for details.
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Free on orders over $50. Orders under $50 have a flat shipping rate of $5.99.
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No — we currently ship exclusively within Australia.
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Yes, you'll receive a tracking link by email as soon as your order ships.
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Sizing varies by item — check the size chart on each product page before ordering.
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No — guest checkout is available. Creating an account lets you track orders and check out faster next time.
Returns & Account
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Under the Australian Consumer Law, you're entitled to a repair, replacement, or refund if a product is faulty or not as described — with no fixed time limit. We accept returns within 30 days of delivery for items that arrive faulty or damaged. Full details are on our Returns & Refunds page.
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Contact us with your order number and we'll walk you through the process.
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All major credit cards and secure checkout options are available at checkout.
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Some of our costumes run on imported sizing, which can fit smaller through the chest and arms than typical Australian sizing. If you're between sizes, we'd suggest sizing up — check the size chart on each product page before ordering.