How long does shipping take?

Orders are processed within 1–3 business days, and delivery typically takes 5–12 business days after dispatch, depending on your location within Australia. See our full Shipping Information page for details.

How much does shipping cost?

Free on orders over $50. Orders under $50 have a flat shipping rate of $5.99.

Do you ship internationally?

No — we currently ship exclusively within Australia.

Can I track my order?

Yes, you'll receive a tracking link by email as soon as your order ships.

Are your products true to size?

Sizing varies by item — check the size chart on each product page before ordering.

Do I need an account to order?

No — guest checkout is available. Creating an account lets you track orders and check out faster next time.

What's your return policy?

Under the Australian Consumer Law, you're entitled to a repair, replacement, or refund if a product is faulty or not as described — with no fixed time limit. We accept returns within 30 days of delivery for items that arrive faulty or damaged. Full details are on our Returns & Refunds page.

How do I start a return?

Contact us with your order number and we'll walk you through the process.

What payment methods do you accept?

All major credit cards and secure checkout options are available at checkout.

Frequently Asked Questions

Everything you need to know before you shop.

Orders & Shipping

Orders are processed within 1–3 business days, and delivery typically takes 5–12 business days after dispatch, depending on your location within Australia. See our full Shipping Information page for details.
Free on orders over $50. Orders under $50 have a flat shipping rate of $5.99.
No — we currently ship exclusively within Australia.
Yes, you'll receive a tracking link by email as soon as your order ships.
Sizing varies by item — check the size chart on each product page before ordering.
No — guest checkout is available. Creating an account lets you track orders and check out faster next time.

Returns & Account

Under the Australian Consumer Law, you're entitled to a repair, replacement, or refund if a product is faulty or not as described — with no fixed time limit. We accept returns within 30 days of delivery for items that arrive faulty or damaged. Full details are on our Returns & Refunds page.
Contact us with your order number and we'll walk you through the process.
All major credit cards and secure checkout options are available at checkout.