Returns & Refunds

We want you to be happy with your purchase. This policy explains your rights under the Australian Consumer Law (ACL) and how our returns process works.

Your Rights Under Australian Consumer Law

If a product you buy from us is faulty, not as described, or doesn't do what it's meant to do, you are entitled under the Australian Consumer Law to a repair, replacement, or refund, and in some cases compensation for other reasonably foreseeable loss or damage. These guarantees don't have a fixed expiry date — they apply for a period that's reasonable having regard to the nature of the product and how it's normally used.

Our Return Policy

We accept returns within 30 days of the delivery date for items that arrive faulty or damaged. To make a claim, contact us at exoticaenterprises2023@gmail.com with your order number and photos of the issue, and we'll arrange a remedy at no cost to you, including covering the cost of return shipping.

How to start a return

Email us at exoticaenterprises2023@gmail.com with your order number and we'll guide you through the process.

Refund timing

Once we receive your returned item, refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to reflect the refund.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos and we'll resolve it at no cost to you — this sits alongside, and doesn't limit, your rights under the Australian Consumer Law.